Refunds

The short version

• Payments are not refunded as standard. A monthly plan is cancelled any time, and access runs to the end of the period already paid. The unused part of a period is not paid back. Hourly sessions already given, and work already delivered, are not refunded.
• We refund when the mistake is ours: a charge made twice; a charge after a cancellation that had already taken effect; a fault on our side that stopped the service working and that we could not fix.
• An approved refund goes back to the card it came from, through Stripe, and usually shows within 5 to 10 working days.
• Talk to us before a chargeback. While a card dispute is open, access can be paused.

How it works

1. Cancel a monthly plan by opening a ticket; it stops at the end of the period already paid.
2. Ask for a refund with the form below, and only there. Refunds are never done by email.
3. The answer comes on your ticket's private page, and by email with the link to it.

Ask for a refund

Billing questions: open a ticket.